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Customer Success Coordinator
MProfit
posted 4mon ago
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Job Description
As a Customer Success Coordinator, you will play a crucial role in facilitating seamless interactions between our customers and internal teams. You will ensure that all customer scheduling needs are efficiently managed, bridging the gap between sales and customer success. You will also be responsible for directing all inquiries, issues, and escalations to the appropriate internal teams, ensuring timely and effective resolutions.
Responsibilities:
- Serve as the primary point of contact for clients and internal teams regarding scheduling needs.
- Coordinate and schedule demo sessions, onboarding sessions, and customer support calls.
- Ensure timely communication with clients regarding their schedules and any changes.
- Work closely with Sales, Customer Success, and Support teams to understand client needs and requirements.
- Coordinate with internal teams to ensure the availability of resources for scheduled sessions.
- Facilitate communication between clients and internal teams to resolve any scheduling conflicts or issues.
- Maintain accurate records of client interactions and scheduled sessions.
- Update and manage scheduling tools and CRM systems to reflect current appointments.
- Identify opportunities to improve scheduling processes and client communication.
- Maintain accurate records of customer interactions and transactions using our CRM system
Qualifications and Requirements:
- Bachelors degree in Business Administration, Communication, or a related field.
- Fresher or 1-2 years of experience in operations, coordination, or administrative roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and problem-solving abilities.
- Experience in a SaaS platform would be an advantage.
- Proficiency in scheduling tools and ticketing tools like FreshDesk, ZohoDesk, ZenDesk etc. would be preferred.
Perks and Benefits :
- Incredible professional growth : Opportunity to thrive in a high-impact role in a high-growth company backed by distinguished investors
- Upskilling : Opportunity to understand technology products and get a deep understanding of the fintech domain
- Healthcare benefits : Health insurance coverage for self and spouse
- Time off : Paid leaves, Sick leaves, and 2nd and 4th Saturdays off to refresh and rejuvenate
- What more? : Casual dress code and free breakfast
Employment Type: Full Time, Permanent
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