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150 Mphasis Jobs
Sr Tech. Support Engineer - SD
Mphasis
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Bachelor s degree preferably BCA, BSc Computer science with 1 to 2 years relevant technical support experience
- Excellent Hindi and English verbal communication skills
- Good computer hardware knowledge
- Effective Communication Skills/Clarity in communication
- Should have logical approach and problem-Solving ability
- Ability to comprehend the queries raised by the customers
- Display Customer centricity and empathy
- Multitasking and quick turnaround
- The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to use tools and telephony efficiently
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of ownership, time management and multitasking of tools
- Demonstrate high level of Interpersonal & communication skills & handle objections and customer escalations
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Engineer roles with real interview advice
Top Mphasis Support Engineer Interview Questions
Q1. 1. All types of database commands- DDL, DML, DCL, TCL 2. Write a java code to reverse a given string or sentence 3. Questions based on a maj ... read more
Q2. Trapping Rain Water Problem Statement Given a long type array/list ARR of size N , representing an elevation map where ARR[i] denotes the e ... read more
asked in
Senior Software Engineer interview
Q3. Why Mphasis? What do you know about us?
What people at Mphasis are saying
Rating based on 10 Support Engineer
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Likes
We can have good work-life balance ,
- Job security - Good
+3 more
Dislikes
Company culture yet to be improved
Support Engineer salary at Mphasis
reported by
62
employees
with 1-3
years exp.
₹1.9
L/yr - ₹6
L/yr
47%
less
than the average Support Engineer Salary in India
View more details
What Mphasis employees are saying about work life
based on 8.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mphasis Benefits
Submitted by Company
Cafeteria 
Health Insurance Soft Skill Training Job Training
Submitted by Employees
View more benefits 
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Mphasis Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093
Bengaluru/Bangalore, Karnataka
560093
560093
Bengaluru Office
Mphasis Limited
Global Technology Village SEZ,
Survey Nos. 12/1, 12/2,29 & 30,
Mylasandra & Patanegere Villages,
RVCE post, Kengeri Hobli,
Bangalore
Bengaluru
560059
560059
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