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Mpb Digital India

Compare

3.8

based on 9 Reviews

6 Mpb Digital India Jobs

BMC Helix Operations Management(BHOM) Engineer

MBI Digital

3.8

based on 9 Reviews

5-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

BMC Helix Operations Management(BHOM) Engineer

Mpb Digital India

posted 3mon ago

Job Role Insights

Key skills for the job

Computer Networking Social Work SQL Cisco Auditing VMware

+ 4 more

Job Description

Careers - BMC Helix Operations Management(BHOM) Engineer

BMC Helix Operations Management(BHOM) Engineer

MBI Digital is looking for an IT and Infrastructure Support Engineer with 5+ yrs experience and specialization in BMC Helix Operations Management and BMC Patrol.

This is a 100% remote position. Candidates should be willing to work on weekends / on call (as needed) and overlap in the US EST time zone until 2:30 PM EST.

Roles & Responsibilities

Monitoring BMC TrueSight Operations Management (patrol/BHOM), deploying BHOM, collectors, thresholds data centers, networking, etc
Configure and customize BMC Helix Operations Management or TrueSight Operations Management solutions to align with client requirements. Adjust system settings and features to meet operational needs
Experience in triaging and resolving technical issues experienced by company employees and maintain help desk tickets
Update, maintain and monitor computer networks (Cisco VPN, BMC BEM, License Management)
Establish Arcserve backups of SQL Databases, Physical and Virtual Servers (Administer updates, Recovery and backup job maintenance)
Facilitate proactive cybersecurity practices (Virus Protection, Phishing Awareness, Disaster Recovery)
IT onboarding for new employees/contractors (Laptop deployment, Email, Active Directory, Remote Office)
Create standard operating procedures for technical installations or configurations on internal Wiki, company Jira and company Intranet
Execute installation, management and routine deployment of VMware infrastructure
Virtualization of physical servers utilizing VMware and Arcserve Backup

Skills/Experience

Candidate must possess a Bachelor s Degree in IT and Infrastructure

Should have min 5 years of IT experience

Nice to have skills

Knowledge of Splunk, SolarWinds, Idera

Experience with cloud migration and Lift and Ship to AWS Cloud

Understanding or experience of audit processes like SOC 2 Compliance

Having knowledge of ITSM and experience working in ITIL projects

The ideal candidate will be able to demonstrate the following:

Problem-solving skills and proven record of working well in a team environment
Advanced proficiency in communication skills (verbal and written) across all organizational levels
Critical thinker and complex problem-solving capabilities with excellent attention to detail
Ability to be effective in an environment of rapid change and complexity
Ability to document technical as well as management process flows
Ability to work effectively with business and other functional teams
Well Organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Willing to work overlapping with US Eastern timezone, weekend and on-call support will be required.

Employment Type: Full Time, Permanent

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