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3.9

based on 175 Reviews

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14 Mouser Electronics Jobs

Customer Service Representative I

1-5 years

₹ 4.11 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Customer Service Representative I

Mouser Electronics

posted 7d ago

Job Description

Title: Customer Service Representative I
Location: India

The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.

ACCOUNTABILITIES ESSENTIAL FUNCTIONS

  • Provides optimal customer experience, exhibiting Mouser values to each customer.
  • Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
  • Determines customer expectations and provides options to meet their needs.
  • Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
  • Follows up with customers to ensure on going customer satisfaction.
  • Promotes and maintains high standards of quality and service excellence
  • Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals
  • Researches and expedites customer requests.
  • Monitors and ensures delivery date and product quality to meet customer requirements.
  • Provides price and delivery quotes to customer within company specified deadlines.
  • Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
  • Effective time management and planning/organizing skills.
  • Self-motivated and results oriented.
  • Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
  • Maintains a high level of commitment to achieve goals.
  • Effective performance independently or as part of a team.
  • Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
  • Supports local Customer Service teams, and provides support for other teams when needed.
  • Provides Chat support as required, local language plus other required languages.
  • Regular attendance at work is an essential part of the job.
  • Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
  • Works well under the pressure of deadlines.
  • Supports and participates in the companys total quality and customer service expectations.
  • Trustworthy and maintains confidentiality.
  • Other duties as assigned.
  • Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
  • Exhibits desire and ability to advance

SKILLS CERTIFICATIONS

  • Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
  • Fluent reading and writing in English.
  • Ability to type data for long periods of time.
  • Proficient typing and math.
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
  • Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
  • Able and willing to use our telephone headsets.
  • Neat and legible handwriting.

Requirements

  • Requires any Bachelors Degree.

Category: Sales/Customer Service

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.


Employment Type: Full Time, Permanent

Read full job description

Mouser Electronics Interview Questions & Tips

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People are getting interviews at Mouser Electronics through

(based on 14 Mouser Electronics interviews)
Job Portal
Referral
Walkin
79%
14%
7%
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Mouser Electronics are saying

5.0
 Rating based on 2 Customer Service Representative 1 reviews

Likes

Everything

Dislikes

Everything is fine and good

Read 2 reviews

Customer Service Representative 1 salary at Mouser Electronics

reported by 6 employees with 1-5 years exp.
₹4.1 L/yr - ₹6 L/yr
66% more than the average Customer Service Representative 1 Salary in India
View more details

What Mouser Electronics employees are saying about work life

based on 175 employees
68%
91%
74%
72%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mouser Electronics Benefits

Submitted by Company
Group Term Life Insurance (GTL)
Annual Health Checkup
COVID Insurance
EAP
Gratuity
Shift Allowance +10 more
Submitted by Employees
Health Insurance
Work From Home
Job Training
Team Outings
Gymnasium
Cafeteria +6 more
View more benefits

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Mouser Electronics Bangalore / Bengaluru Office Location

View all
Bengaluru Office
#9 Esquire Center, Second Floor, A Wing, MG Road, Bangalore 560001, India Bengaluru
560001
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