Convert potential patients through strong product knowledge; confidence in our specialty, explain the benefits/ superiority of processes at our facility.
Provide accurate and timely assistance to the caller.
Handle enquiries and route to concerned person/department whenever necessary.
Responsible for updating consultant of the day s appointment.
Inform patients regarding doctor leave/delay, reschedule appointments as per patient convenience.
Maintain updated information regarding rates, marketing campaigns, packages, star dial numbers etc.
Greet customers and ensure patient/family is comfortably seated.
Enquire about the procedure/surgery required.
Provide formal estimates, keep a record and track of all estimate sheets; follow up 2 days before stated date of IVF procedure as shared by patient.
Keep Consultants informed at the start of the day regarding confirmed appointments.
Inform consultants on patient admission.
Be updated on new consultants, upgraded skills of consultants.
Coordinate intradepartmental meetings and academic sessions.
Aware of launch of new procedures, surgery packages, pricing updates.
Job Category: Customer Experience
Job Type: Full Time
Job Locations: Indore
Experience: 3 - 7 years
Qualification: Any graduate
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