Commercial Renewal Specialist

Job Summary:

This role is responsible for managing and growing MAs business across a territory of existing customers.  Key activities include securing renewal rates and growing existing business as per yearly sales defined targets, exploring new opportunities and managing sales cycles to closure.  Additionally, the role requires the assessment of client needs and providing clients with specific guidance and product overviews.

Responsibilities:

• Meet or exceed annual sales goals and targets.
• Manage a portfolio of client renewals end-to-end driving growth through price increases and expanded scope of services, negotiating all commercial aspects of the renewals, notifying clients of upcoming contract expiration, presenting renewal proposals, and executing appropriate agreements.
• Upselling and cross-selling opportunities through additional products and services that client may benefit from. Leading growth opportunities by pitching and presenting the right solutions and collaborating with internal sales and customer support colleagues. 
• Identify and manage client stakeholders and build and maintain relationships with key individuals across multiple levels (primary contact, procurement, accounts payable, legal, etc.)
• Partner with colleagues in Sales, Sales Operations, and Product Management to provide seamless support during the renewal journey.
• Review and understand contract terms and conditions, ensure contracts are compliant.
• Work closely with Customer Service, Customer Success, Product Specialists and other stakeholders to assess overall account health and review client product adoption.
• Collaborate with Product Management and Product Strategy to promote improvement in product quality and the development of new sources of revenue.
• Support the growth and further development and automation of renewal processes for the business. 

Qualifications:

• 3-5 years professional experience in sales, sales development and/or customer success roles.
• Strong background in Managing customer Relationships, Customer Success or Business Development 
• Undergraduate/first-level degree (e.g., bachelor’s degree) required, preferably with coursework in business, management, economics, finance, marketing or related fields.
• Understanding of the Tax & Transfer Pricing industry is a distinct advantage.
• Ability to conduct senior-level presentations as well as detailed demonstrations of products & services.
• Excellent verbal/written communication and presentation skills.
• Ability to work both independently and within a team environment, with energy, focus and high attention to detail.