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Manager, Support Services
Modernizing Medicine
posted 2mon ago
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Job Description
- Ensure professional and courteous customer support services.
- Promote a productive and positive experience with customers to ensure high quality support.
- Handle escalated customer service issues as needed.
- Control costs by managing staffing levels, adjusting as volume dictates.
- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.
- Administer motivational programs including incentives and contests to drive performance.
- Work across departments in support of the organization.
- Manage the activities of team members.
- Conduct hiring, firing, performance appraisals, and pay reviews.
- Bachelors Degree, required
- Six plus years of experience with at least one year of leadership responsibility.
- Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.
- High growth, collaborative, transparent, fun, and award-winning culture
- Comprehensive benefits package including medical for you, your family, and your dependent parents.
- The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
- Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office based roles and remote availability,
- Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed
Employment Type: Full Time, Permanent
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