ModMed Technologies - Director - Customer Success (5-10 yrs)

We are united in our mission to make a positive impact on healthcare.

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South Florida Business Journal, Best Places to Work 2024. Inc.

5000 Fastest-Growing Private Companies in America 2024.

2024 Black Book Awards, ranked #1 EHR in 11 Specialties.

2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold).

2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara).

Who We Are:

We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

Our vision is a world where the software we build increases medical practice success and improves patient outcomes.

Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a Director, Customer Success who will accelerate the growth of the India Customer Success team and focus on managing, guiding, and growing a team alongside the Support and Professional Services functions.

This is an exciting opportunity to be part of the ModMed Customer Success leadership team and help integrate the India team in terms of operations, strategy, metrics, culture, customer delight, employee motivation, and well-being within a fast-paced Healthcare IT company that is truly Modernizing Medicine!.

Your Role:

- Manage teams within Support, Customer Success, Professional Services, Client Education, and Operations.

- Oversee performance-based metrics for each team, including CSAT and NPS.

- Proactively hire, mentor, develop, and performance-manage across the department.

- Foster positive relationships with internal and external partners.

- Maintains working knowledge of client industry, product, and market landscape.

- Work collaboratively with the Senior Vice President in defining organizational goals and strategic plans, representing CS Leadership in various cross-functional initiatives.

- Oversee financial and operational planning.

- Adapt to existing US processes and SOPs for the India CS Team.

Skills & Requirements:

- Bachelor's/Master's Degree required.

- 5-10 years of experience at an enterprise B2B software company, within a leadership role overseeing either support, professional services, or customer success.

- Preferred experience within Healthcare Tech and building a team in a high-growth environment.

- Excellent English, communication, and presentation skills.

- Strategic thinker, also able to "roll up the sleeves" on tactics.

- Proven leadership and relationship management skills.

- Demonstrates and fosters a positive team dynamic.

- Gracefully accepts and gives constructive feedback.

ModMed Benefits Highlight.

At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.

Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,.

401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.

After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.

Generous Paid Time Off and Paid Parental Leave programs,.

Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,.

Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,.

Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,.

Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,.

Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.