Sleek - Customer Success Role (5-8 yrs)

- Focused on renewing our current clients based on their subscription.

- Reactive and proactive approach to meet monthly KPIs of X amount of cash collected | Y% of renewed clients.

- Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.

- Outreach to our current clients via calling; whatsapp and emails.

- The applicant is expected to do 30-40 calls and or emails | Watsapps a day.

- Enable to handle the clients objections.

- Work with other sales team and customer success team to ensure client's satisfaction and address client's needs.

- Nurture client relationships through the renewal cycle, ensuring alignment with Sleek's product offering resulting in a long-term relationship.

- Proactive is gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction.

- Proactive in proposing new ways of working (ie. better process, better pitch, etc.

- A minimum of 5 years workings with external clients, with a proven track record of servicing products of services to clients (B to B Preferred).

- A previous experience in a well known company is preferred.

- Good Academic background from Top Universities.

- Sales & Customer Support experience essential.

- Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded outstanding verbal and written communication skills (English).

- A passion for technology and the local startup ecosystem.