Upload Button Icon Add office photos
filter salaries All Filters

1 Simplotel Job

Simplotel - Lead - Customer Success (3-4 yrs)

3-4 years

Simplotel - Lead - Customer Success (3-4 yrs)

Simplotel

posted 7d ago

Job Role Insights

Job Description

- A Customer Success Lead's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us.

- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities:

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Assist customers with setting up and navigating programs or software

- Promote the value of the product

- Upsell services and products with the brand image

- Promote value through customer experience

- Assist in creating training courses and educational materials

- Review customer complaints and concerns and seek to improve the customer experience

Requirements and skills:

- Proven work experience as a Customer Success Manager or similar role

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- A communications or marketing degree is preferred

Location: Bangalore


Functional Areas: Software/Testing/Networking

Read full job description

Simplotel Interview Questions & Tips

Prepare for Simplotel roles with real interview advice

What people at Simplotel are saying

Simplotel Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

Compare Simplotel with

Oyo Rooms

3.3
Compare

Treebo Hotels

3.2
Compare

FabHotels

3.0
Compare

Cleartrip

3.4
Compare

Yatra

3.4
Compare

MakeMyTrip

3.6
Compare

Goibibo

4.3
Compare

trivago

4.2
Compare

Airbnb

3.8
Compare

Udaan

4.0
Compare

Swiggy

3.8
Compare

CARS24

3.6
Compare

BlackBuck

3.8
Compare

Blinkit

3.7
Compare

Ninjacart

4.0
Compare

Meesho

3.7
Compare

Paisabazaar.com

3.4
Compare

Tata 1mg

3.6
Compare

Zepto

3.5
Compare

Digit Insurance

3.9
Compare

Similar Jobs for you

Assistant Customer Success Manager at Astrotalk

3-5 Yrs

₹ 9-14 LPA

Associate Customer Success Manager at Intugine Technologies

2-3 Yrs

₹ 7-10 LPA

Customer Experience Lead at EVEN HEALTHCARE PRIVATE LIMITED

3-4 Yrs

₹ 7-8 LPA

Client Success Analyst at VMock

0-3 Yrs

₹ 7-12 LPA

Manager at Giant Hunt

1-3 Yrs

Not Disclosed

Customer Service at MyOperator

4-7 Yrs

Not Disclosed

Customer Relationship at Design Qandy

3-9 Yrs

Not Disclosed

Customer Service Operations at Sciative Solutions

4-8 Yrs

Not Disclosed

Client Relationship at Tekpillar Services

2-4 Yrs

Not Disclosed

Costumer Service at Job Waala Dost

0-3 Yrs

Not Disclosed

Simplotel - Lead - Customer Success (3-4 yrs)

3-4 Yrs

7d ago·via iimjobs.com

Recently Viewed

JOBS

Gushwork

14 jobs

JOBS

Browse jobs

Discover jobs you love

JOBS

GroundTruth

33 jobs

PHOTOS

Growisto

7 office photos

JOBS

Browse jobs

Discover jobs you love

JOBS

Accenture

No Jobs

REVIEWS

Northern Trust

No Reviews

JOBS

Giant Hunt

No Jobs

JOBS

WovVTech

No Jobs

REVIEWS

Frost & Sullivan

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent