Social Beat - Strategic Account Specialist (1-3 yrs)

- As a Strategic Account Management specialist, you will play a crucial role in managing and nurturing client relationships, overseeing project execution, and driving strategic initiatives.

- You will be the primary point of contact for clients, ensuring their needs are met and their business objectives are achieved.

- This role requires a deep understanding of market trends, strong project management skills, and the ability to develop and implement effective strategies.

Key Responsibilities:

Client Servicing/Relationships:

- Manage external stakeholder relationships and build strong, lasting connections with clients.

- Act as the primary point of contact for clients, addressing their needs and managing expectations.

- Align services with clients' business objectives and regularly communicate updates and feedback.

- Ensure client satisfaction (CSat), revenue growth, and client retention.

Project/Account Management:

- Oversee the execution of projects from initiation to completion.

- Develop project timelines, allocate resources effectively, and monitor progress to ensure timely delivery.

- Review presentations, reports, and creative assets for accuracy and quality.

- Provide feedback and guidance to team members to improve deliverables.

- Implement standards and processes to maintain consistent quality.

- Track revenue and goals, ensuring alignment with client and company objectives.

- Identify upsell and cross-sell opportunities to maximize client value and deepend share of wallet

- Explore ways to leverage technology to enhance client experiences and streamline operations.

Strategy and Ideation/Brainstorming:

- Develop strategic plans to meet clients' objectives.

- Analyze market trends and competitor activities to inform strategic decisions.

- Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.

- Generate creative ideas and solutions to address client needs.

- Ensure ideations align with client objectives and brand identity.

- Overall Knowledge of Digital & Social Beat Offerings:

- Possess a strong understanding of the company's products and services.

- Acquire expertise in various tools and platforms such as Meta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.

Industry Trends, Market Analysis:

- Conduct research to identify industry trends and market opportunities.

- Analyze data and market reports to assess competitive landscapes.

- Provide insights and recommendations based on market analysis.

- Adapt strategies to capitalize on emerging trends and opportunities.

What qualities are we looking for in you?

- Exhibit adaptability, inclusivity, sincerity, curiosity, entrepreneurial spirit, and teamwork.

- Blend creative and data-driven mindsets, with a passion for quantifiable marketing outcomes.

- Maintain a positive attitude and curiosity towards digital marketing, grasping concepts quickly and making sound judgments.

- Lead and mentor a team, inspiring all levels of staff and developing talent.

- Create a collaborative and outcomes-driven environment, managing multiple projects and clients.

- Display insightful business sense and interest in adtech & martech for value creation, adapting to dynamic environments.

- Be a proactive and organized go-getter, taking initiative and thinking ahead.

Qualifications:

- Master's degree in Business, Marketing, or a related field.

- 1-3 years of experience in account management, client servicing, or a related role.

- Proficiency in digital platforms and mediums (Google, Meta, YouTube, Affiliates and other platforms) and how they impact growth of brands

- Proven experience in managing and growing client relationships.

- Strong project management skills with the ability to manage multiple projects simultaneously.

- Excellent communication and interpersonal skills.

- Strategic thinker with the ability to analyze market trends and make data-driven decisions.

- Experience in leading and mentoring a team.