ModMed - Enterprise Application Analyst II - Salesforce Platform (2-4 yrs)

Job Description :

Essential Duties And Responsibilities :

- Perform administrator functions such as managing users, profiles, roles, permissions, rules, and queues, data backup

- Configure Salesforce platform with out of the box capability to configure custom pages & lightning components to enhance user experience in sales, service, and experience cloud

- Have a deep understanding of Salesforce data structures and understand how to leverage the tool to meet complex process, workflow automation and reporting requirements

- Work closely with users to provide best practices and tips on Salesforce us age including training, documentation, and support as necessary

- Produce and improve overall documentation related to configuration and deployment of applications

- Automate processes using Salesforce tools such as process builder, approval processes, validation rules, flows, and make an informed decision on which is the best tool to be used

- Partner with Senior Admins toIdentify, install, and maintain appropriate apps from the AppExchange.

Experience And Skills Requirements :

- A customer-centric approach to all internal/external interactions

- Ability to stay abreast of, and willingness to learn, new Salesforce features and options (i. products, plug-ins, etc.)

- Ability to work collaboratively in a team environment

- Salesforce Administrator Certification Mandatory

- Active engagement with Salesforce Trailhead

- Experience working in SCRUM or Agile a plus

- Creative thinker with analytical problem-solving and project management skills a plus

- 2+ year(s) experience as a Salesforce Administrator required

- Experience in Sales Cloud and Service Cloud

- Experience in CPQ is a Plus