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3 MOBtexting Jobs

Sr Tech Support Engineer

2-5 years

Bangalore / Bengaluru

1 vacancy

Sr Tech Support Engineer

MOBtexting

posted 1mon ago

Job Description

MOBtexting, a BICS company is looking for Sr Tech Support Engineer to join our dynamic team and embark on a rewarding career journey.
  • Responding to customer inquiries and resolving technical issues via phone, email, or chat
  • Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
  • Collaborating with development teams to escalate and resolve complex technical issues
  • Maintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materials
  • Communicating with customers and internal stakeholders to provide status updates on issue resolution
  • Strong technical background and understanding of hardware and software systems
  • Excellent communication and interpersonal skills
  • Experience with CRM and ticketing systems

Employment Type: Full Time, Permanent

Read full job description

Prepare for Sr. Tech Support Engineer roles with real interview advice

People are getting interviews at MOBtexting through

(based on 3 MOBtexting interviews)
Job Portal
67%
33% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at MOBtexting are saying

What MOBtexting employees are saying about work life

based on 9 employees
83%
67%
80%
Flexible timing
Monday to Friday
No travel
View more insights

MOBtexting Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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