Add office photos
All Filters
201 Mobiquity Jobs
Executive - Voice/Non Voice- Bhopal
1-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Executive - Voice/Non Voice- Bhopal
Mobiquity
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains email handle time, while remaining friendly and informative (after call email to customers).
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.
- Should be ready to work in flexible shifts (US shifts majorly) - 24 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customer s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Executive roles with real interview advice
People are getting interviews at Mobiquity through
People are getting interviews through
(based on 1 Mobiquity interview) What people at Mobiquity are saying
What Mobiquity employees are saying about work life
Mobiquity Benefits
View more benefits
Compare Mobiquity with
Persistent Systems
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Hexaware Technologies
VDart
Magic Edtech
Saama Technologies
DISYS
Data-Core Systems
Arvato
Xchanging
11:11 Systems
Zen3 Info Solutions
Calpion Software Technologies
Tangoe
Similar Jobs for you
Executive - Voice/Non Voice- Bhopal
1-4 Yrs
Kolkata, Mumbai, New Delhi +4 more
Microsoft Cloud Native Lead - FSD_AWS
7-11 Yrs
Kolkata, Mumbai, New Delhi +4 more
Senior Domain Consultant - Banking
5-10 Yrs
Kolkata, Mumbai, New Delhi +4 more
