Senior Fraud Analyst

• We are looking for a motivated, experienced individual to join our company as a Fraud Analyst
• You must be familiar with data analysis techniques, software, and processes, and possess the creative problem-solving skills necessary to recommend new methods of analysis and prevention
• You must have a Bachelors degree in Computer Science or a related field and will be looking for strong written and verbal communication skills

Duties and Responsibilities

• Monitor real time queues and identify high risk transactions within the business portfolio
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, chargeback fraud and similar other risks
• Identify fraudulent transactions and cancel them from further processing
• Resolve queued transactions within the service level agreements to reduce potential revenue losses
• Interact with banks to verify order, confirm or cancel fraudulent orders
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Ensure confidentiality of all information collected during investigation
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Identify system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Recommend new software tools used for fraud detection, prevention and reporting activities
• Generate suspicious activity reports and risk management reports for Managers