Functional Consultant - CRM/PowerApps (3-6 yrs)

Functional CRM :

- Should have 3-6 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.

- Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.

- Minimum 3 years of experience as a functional consultant

- Minimum 3 years of experience in Technical Support.

- Should have Customer Service module experience

- Experience of implementing Omnichannel

- Strong analytical, research and troubleshooting skills needed to identify RCA

- Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.

- Highly confident with providing support and training to users

- Familiar with Strong on MS CRM Sales, Service and Marketing modules

- Demonstrated ability to effectively communicate technical issues and resolve problems.

- Should understand incident and service requests and make sure SLA's are maintained

- Good Communication is must, Should be in position to address users questions/how to

- Working on the Agile or Waterfall approach depending on the business requirements

- Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model

Good to Have Skills :

- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation

- MS CRM configuration knowledge

- Application integrations knowledge with MS CRM

- Certified in MS Dynamics

- Knowledge of Devops

- SSRS reporting services experience