Technical Support Engineer II

Essential Duties & Responsibilities:

• Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, and phone
• Troubleshoot issues through reproducing the problem and determine resolution
• Triage newly reported problems, assign proper severity and work to identify a resolution
• Update the ticket tracking system to provide accurate and current status of support issues
• Create Knowledge-base articles regularly to expand self-help tools for customers and internally

Qualifications:

• 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
• Experience writing SQL queries required
• Experience working with Java/J2EE applications required
• Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
• Experience with performance tuning of applications or databases preferred
• Experience with relational databases including Oracle and/or SQL Server preferred but not required
• Experience with Windows and/or Unix operating systems
• Experience with Business Objects or any Business Intelligence technology preferred but not required
• Excellent organizational, customer relationship, verbal and written communication skills
• Highly dependable and professional
• Excellent problem solving and listening skills
• Highly motivated, self-starter with a positive attitude

Education

• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.