E-commerce Manager

About Miss Highness
Miss Highness is a leading e-commerce brand specializing in premium silver jewelry with affordable pricing.
Our mission is to redefine elegance with a seamless blend of tradition and modernity. With ambitious plans for
national and international expansion, we are seeking talented individuals to join our dynamic team.

Job Responsibilities of E-commerce Manager

1. E-commerce Portal Management:
o Manage multiple e-commerce portals such as Amazon.in, Flipkart, Myntra, Ajio, Tata
Cliq, Nykaa, Blink It, and others.
o Ensure proper functionality, visibility, and competitiveness on all platforms.
2. Advertising and Campaign Management:
o Plan and execute ads across all marketplaces.
o Optimize online advertising campaigns for maximum reach and conversions.
o Have expertise in quick commerce platforms like Blink It, Zepto, and Flipkart Quick.
3. Strategic Sales Growth:
o Develop and implement strategies to increase sales and expand the brand’s presence.
o Identify opportunities to grow revenue through promotions, partnerships, and
campaigns.
4. Listing and Cataloging:
o Create and manage product listings on all e-commerce portals and the company’s own
website.
o Perform A+ content listing, pricing updates, and catalog management.
5. Marketing and Brand Promotion:
o Plan and execute brand promotion ads on platforms like Amazon.in, Flipkart, Myntra,
Ajio, Tata Cliq, Nykaa, Amazon.com, Etsy, and others.
o Optimize marketing efforts to enhance visibility and customer engagement.
6. Order Management:
o Oversee the processing and fulfillment of orders, ensuring timely delivery to customers.
o Monitor all orders placed through websites and e-commerce platforms.
7. Inventory Management:
o Track inventory movement, ensuring accurate In and Out reconciliation.
o Monitor stock levels and prevent overstock or understock situations.
8. Return Management:
o Handle customer returns, exchanges, and refunds while ensuring a seamless
experience for customers.
9. Claims Management:
o Manage and resolve customer claims efficiently to maintain satisfaction and trust.
10.MIS Reporting:
o Prepare reports such as take-home sheets, price calculations, sales performance, and
marketing activity analysis.
o Provide weekly, monthly, and quarterly performance updates.
11.Sales Target Achievement:
o Set and achieve weekly, monthly, and quarterly sales targets.
o Monitor progress and implement corrective actions to meet objectives.
12.Order Processing:
o Handle order processing for the website and all e-commerce portals, ensuring smooth
operations.
13.Customer Feedback and Review Management:
o Monitor and manage customer feedback, addressing concerns promptly to improve
satisfaction.

Interested candidates can directly call on 8178447741.