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Miratech

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3.3

based on 11 Reviews

34 Miratech Jobs

Amazon Connect Contact Center Engineer

Miratech

3.3

based on 11 Reviews

5-10 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Amazon Connect Contact Center Engineer

Miratech

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Flex Python AWS Cisco Health Insurance

+ 2 more

Job Description

We are looking for a highly skilled Amazon Connect Contact Center Engineer to join our dynamic team. The ideal candidate will have significant experience in designing, developing, and maintaining contact center solutions with Amazon Connect, including expertise in call routing, AWS Lambda, DynamoDB, and Lex Bots. This role requires strong problem-solving skills, the ability to collaborate effectively with cross-functional teams, and a deep understanding of contact center environments.

Responsibilities:

Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
Develop and enhance contact center functionality by creating custom logic using AWS Lambda.
Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.
Work with Python, Node.js, or Java to implement AWS Lambda functions and integrations.
Utilize development and version control tools such as GIT, GitHub, and TFS for software versioning and collaboration.
Maintain and optimize CI/CD pipelines using Terraform, CloudFormation, or GoCD for continuous delivery and deployment.
Troubleshoot, debug, and resolve issues in contact flows, integrations, and AWS services.

5+ years of experience in contact center environment(Genesys, Avaya, Cisco).
2+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
Strong background in designing an

Employment Type: Full Time, Permanent

Read full job description