General Manager - Sales - Automobile Dealership (8-10 yrs)

A leading group into Automobile dealership business is looking for a GM Sales for Mumbai/Navi Mumbai location. Candidates with experience into Automobile four wheeler sales may only apply.

Position Overview:

The General Manager Sales is responsible for overseeing all aspects of the sales operations within the automobile dealership. This role requires a dynamic leader who can drive the sales team, ensure excellent customer satisfaction, and meet the dealership's sales targets. The GM Sales will play a key role in developing and executing sales strategies to maximize revenue, profitability, and market share while maintaining brand standards.

Key Responsibilities:

Sales Strategy and Planning:

- Develop, implement, and oversee the dealership's sales strategies.

- Set annual and quarterly sales goals, ensuring they are aligned with the dealership's business objectives.

- Monitor market trends and competitor activities to inform sales strategies.

- Create initiatives to increase sales of both new and used vehicles.

Team Leadership and Management:

- Lead, coach, and motivate the sales team to ensure high performance and professional growth.

- Conduct regular performance reviews, provide feedback, and implement training programs.

- Foster a positive work environment to enhance employee retention and engagement.

Customer Relationship Management:

- Oversee the entire customer journey, from initial contact to after-sales service, ensuring a seamless experience.

- Monitor and improve customer satisfaction scores (CSI) and Net Promoter Scores (NPS).

- Address customer concerns and complaints promptly and professionally.

Sales Operations:

- Manage the entire sales process, ensuring efficiency, compliance, and adherence to dealership policies.

- Collaborate with other departments (finance, service, marketing) to optimize dealership operations.

- Track and analyze sales data, adjusting strategies to meet changing market conditions.

- Oversee inventory management and vehicle procurement in collaboration with relevant departments.

Financial Oversight:

- Monitor sales revenue, profitability, and other financial metrics.

- Prepare monthly, quarterly, and annual sales reports for dealership leadership.

- Develop pricing strategies and promotional offers to maximize profitability.

- Work closely with the finance team to manage budgeting and forecasting.

Marketing and Business Development:

- Collaborate with the marketing team to develop campaigns to drive showroom traffic and online inquiries.

- Build and maintain relationships with key stakeholders, including manufacturers, financial institutions, and local businesses.

- Identify opportunities for business growth, including fleet sales, corporate partnerships, and community events.

Key Performance Indicators (KPIs):

- Monthly and annual vehicle sales targets (new and used).

- Customer satisfaction (CSI, NPS).

- Gross profit per unit (GPU).

- Sales team turnover and employee satisfaction.

- Lead conversion rates.