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5 Milestone Technologies Jobs

Application Support Analyst

1-4 years

Hyderabad / Secunderabad

1 vacancy

Application Support Analyst

Milestone Technologies

posted 3mon ago

Job Role Insights

Flexible timing

Job Description







Job Overview
Were seeking an Application support to join our s team, providing support to local and global internal users. The goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness.
  • User access control (add/delete/modify users) in accordance with corporate policies.
  • Monitor interfaces and resolve failures.
  • Ensure effective computer operations, including regular backups and application of patches and updates.
  • Provide technical support for enterprise-level application systems.
  • Respond to general questions and trouble tickets in a timely manner.
Qualifications
  • Minimum 3+ years of experience in a Help Desk role with experience in remote support and phone support
  • User/access management Process end-user requests for access to IT components and services, License support Process application license requests, deploy licenses to the End Users.
  • Experience in Active Directory
  • User management experience for applications
  • Onboarding/Offboarding administration. Examines, designs, and implements new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day-to-day basis.
  • Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
  • Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred.
  • Rotational shifts in 24*5 environment
Skills
Effective interpersonal communication skills with a high degree of empathy are a must.
Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
Applies critical thinking and root cause analysis to complex end-user requests and incidents.
Ability to support others in a team environment, as well as the ability to work with limited supervision.
Adapts well to ever-changing needs and business processes.


Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.


Our Commitment to Diversity Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
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Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

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What people at Milestone Technologies are saying

What Milestone Technologies employees are saying about work life

based on 51 employees
65%
71%
72%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Milestone Technologies Benefits

Work From Home
Cafeteria
Free Food
Soft Skill Training
Job Training
Education Assistance +6 more
View more benefits

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