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Analyst - Operations Excellence
Microland
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Statistical Analysis Tool / Software | Excel
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation
Details:
Hardware and Network:
a. Understand issues from user perspective and reach out to appropriate resolver groups
b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.
Switching:
a. Carry out Standard Configuration on Switch according to the template.
b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk.
Routing:
a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity.
b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations)
WLAN:
a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages.
b. Carry out configuration such as group Creation, access-control and documented Changes
Network Management Tools:
a. Troubleshoot MACD failures.
b. Monitor and report capacity breach status (such as license).
c. Monitor health status as defined in SOP
Technical Skills:
- Network Components and Devices
- Switches, Soft Switches, Multi-layer Switches
- Routers, Bridge Routers
- Wireless Access Points (WAPs), Wireless Network Interface Controller
- PBX
Behavioural Skills: Email Communication, Presentation, Public Speaking
Technology | Statistical Analysis Tool / Software | Excel
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation
Details:
Hardware and Network:
a. Understand issues from user perspective and reach out to appropriate resolver groups
b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.
Switching:
a. Carry out Standard Configuration on Switch according to the template.
b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk.
Routing:
a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity.
b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations)
WLAN:
a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages.
b. Carry out configuration such as group Creation, access-control and documented Changes
Network Management Tools:
a. Troubleshoot MACD failures.
b. Monitor and report capacity breach status (such as license).
c. Monitor health status as defined in SOP
Technical Skills:
- Network Components and Devices
- Switches, Soft Switches, Multi-layer Switches
- Routers, Bridge Routers
- Wireless Access Points (WAPs), Wireless Network Interface Controller
- PBX
Behavioural Skills: Email Communication, Presentation, Public Speaking
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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Microland Bangalore / Bengaluru Office Location
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Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
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