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Digital Network - Administrator
Microland
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Required Skills
Technology | Cisco R and S Network Administrator - Level 2 Support
Technology | Viptella SDWAN Administrator - Level 2 Support
Education Qualification :
B.Sc
Certification Mandatory / Desirable :
Technology | Basic Level Certification - VNX100 / Riverbed RCSA-W (WAN Optimization Associate) / NSE3 / CCNA / CCNA / CCNA / ECMS1 / ECMS1 / VMware SD-WAN Foundations / Extreme Networks Certified Specialist (ECS)
Delivery Skills:
1. Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).
- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).
- Ensure tickets are closed post user/customer communication.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
5. Value Proposition:
Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Technology | Cisco R and S Network Administrator - Level 2 Support
Technology | Viptella SDWAN Administrator - Level 2 Support
Education Qualification :
B.Sc
Certification Mandatory / Desirable :
Technology | Basic Level Certification - VNX100 / Riverbed RCSA-W (WAN Optimization Associate) / NSE3 / CCNA / CCNA / CCNA / ECMS1 / ECMS1 / VMware SD-WAN Foundations / Extreme Networks Certified Specialist (ECS)
Delivery Skills:
1. Technology Management:
Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
2. Restoration and Resolution:
Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
3. Triage:
Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report).
- Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined).
- Ensure tickets are closed post user/customer communication.
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
5. Value Proposition:
Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Administrator roles with real interview advice
Top Microland Administrator Interview Questions
Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
asked in
Major Incident Manager interview
Q2. What is problem management and change management?
asked in
Major Incident Manager interview
Q3. What are switching technologies used in day to day life of network engineer
What people at Microland are saying
Rating based on 10 Administrator
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Likes
Job security and salary will credit on time
- Skill development - Good
+3 more
Dislikes
Less internal hike and poor shift allowance
- Promotions - Poor
Administrator salary at Microland
reported by
95
employees
with 2-8
years exp.
₹2.5
L/yr - ₹8.6
L/yr
5%
more
than the average Administrator Salary in India
View more details
What Microland employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Microland Benefits
View more benefits
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Microland Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
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