Lead - HR Technology & Analytics - BPO (12-15 yrs)

Position Overview: Seeking a Head of HR Technology and Analytics to lead global HR technology initiatives and establish a robust HR analytics function.

The role focuses on:

- Overseeing the deployment, customization, and integration of SAP SuccessFactors for HR modules globally, ensuring seamless configuration, testing, and adoption.

- Driving digital adoption and optimizing processes by collaborating with consultants, stakeholders, and partners.

- Developing a data-driven HR analytics function to provide actionable insights on key metrics.

Key Responsibilities:

HR Technology Management:

- Lead end-to-end implementation, updates, and customization of SuccessFactors modules (e.g., T&A, RCM, EC, PMS, Onboarding, Learning, Intranet).

- Coordinate with vendors, consultants, and stakeholders to resolve technical or business issues.

Ensure system configuration aligns with business needs and best practices.

Change Management & Training:

- Oversee user training, system testing, and quality assurance for HR tech products.

- Support digital adoption and engagement through communication and training initiatives.

HR Analytics:

- Create and automate reports using SuccessFactors and internal tools.

- Develop critical HR metrics, track trends, and provide insights to improve retention, optimize costs, and drive strategic decisions.

Qualifications:

Education:

- Bachelor's degree in Business Administration, HR, IT, or related fields. Advanced degrees or certifications (e.g., PMP, SAP SuccessFactors) are a plus.

Experience:

- 12-15+ years in HR technology and analytics, including hands-on experience with SuccessFactors.

- Proven success in managing end-to-end HR tech implementations and setting up analytics functions.

- Strong knowledge of HR processes, best practices, and shared services.

Technical Skills:

- Expertise in SuccessFactors configuration and integration with enterprise systems.

- Proficiency in Excel, automation tools, and Gen AI.

- Experience with data migration, testing, and validation.