Associate Director - Account Management - SaaS (6-12 yrs)

Job Title : Associate Director - Account Management (Large Enterprise) | Leading SaaS Organisation

Job Summary :

- Drive the company's account management charter in the geography.

- Lead and coach a 5-member team of Strategic Account Managers in engaging with CFOs at Fortune 500 and top-tier Indian enterprises understanding their business challenges and creating value through company's technology solutions.

About the Client : Our client is one of the leading and fastest growing SaaS organisations in the country (also expanding globally), led by marquee investors.

Key Responsibilities :

Revenue Growth:

- Lead the team to achieve revenue targets through exceptional account management.

- Grow revenues by building deep client relationships, identifying and converting upsell and cross-sell opportunities.

Client Retention and References:

- Become the partner of choice for the client team, create stickiness and grow NRR.

- Leverage the deep relationships and success stories for references that grows company's business.

Team Management:

- Groom the individual contributors to become account management superstars and leaders.

- Build the right account management discipline, process, and habits that become the foundation of a winning team.

The successful applicant :

Key Requirements:

- MBA degree from a reputed institute.

- 6 to 10 years of B2B large enterprise account management experience in SaaS domain.

- Excellent communication skills.

- Learning mindset, thrives in a fast paced environment.

Account Management:

- Proven track record in delivering account management targets - upsell, cross-sell, and renewals.

- Building deep client relationships, especially with CXOs.

- Demonstrated ability to negotiate contracts, upsell products / services, and effectively close deals.

Client Management:

- Strong interpersonal and communication skills to build trust-based relationships with key stakeholders.

- Experience in understanding and proactively addressing client needs and concerns.

Coaching:

- Enjoys coaching individuals, positively impacting clients and/or the company.

- Setting crisp performance goals and KPIs, conducting regular performance reviews, and providing constructive feedback.

Voice of Customer:

- Experience coordinating with internal project teams and senior managers to ensure successful service delivery.

- Proficiency in analyzing account performance data to assess client satisfaction and develop actionable insights for strategy optimization.

What's on offer :

- Team leadership role, in a fast growing setup.

- Competitive salary with other employment perks.

- Long term wealth creation opportunity.