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Job Description - Customer Service E-Commerce Executive

Customer Service E-Commerce Executive (MEZZEX)

• Role: Customer Service E-Commerce Executive
• Salary Paid: Rs. 20,000-25,000 per month (Negotiable based on experience)
• Location: A624 Logix Technova Sector 132 Noida, Uttar Pradesh 201301

1. 1. Handling customer service & operations of the online e-commerce portals like Amazon, eBay, etc.

2. 2. Responsible for designing and implementing customer service strategies and managing the relationship with online retailers & partners to drive online sales.

3. 3. Listing knowledge for Online Marketplaces (Amazon).

4. 4. Creating vendor and seller accounts, listing and cataloging products on all the E-commerce channels.

5. 5. Handling order management, pricing, payment reconciliation, and advertisement activities.

6. 6. Coordinating with internal operations teams for accurate and timely orders fulfillment, stock reconciliation, RTV processing & claim settlement.

7. 7. Handling customer complaints & monitoring negative feedback from customer side.

8. 8. Manage large amounts of incoming phone calls.

9. 9. Identify and assess customersâ?? needs to achieve satisfaction.

10. 10. Follow communication procedures, guidelines, and policies.

11. 11. Take the extra mile to engage customers.

Required Experience, Skills, and Qualifications

Job Description - E-Commerce Catalogue Executive

E-Commerce Catalogue Executive (MEZZEX)

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