Unit Manager_Finance

Basic Function

• Providing support to Customer and Stateside Team
• Overall responsibility to meet key metrics including SLA`s
• Manage the work related to GPASS process including BAU & ad-hocs
• Planning and monitoring execution of deliverables
• Provide active support in conducting Monthly and Quarterly Business Reviews
• Process performance as per SLAs.
• Employee retention as per SLAs.
• Quality and Productivity Improvement as per SLAs.
• Customer Satisfaction Scores / VOC– as per SLAs.
• Any other essential function that may occur from time to time as directed by the Supervisor

Essential Functions

• Prepare monthly, quarterly, & annual reporting. Reporting includes management reports
• Communicate and coordinate impacts across all stakeholders
• Strong people management skills, ability to maintain high team bonding spirit and boost employee morale
• Interaction with various levels of management across different departments within the organization.
• Ability to effectively manage research/resolution/follow-ups for closure of open items
• Ability to assist new hires such that they are productive on the floor in the shortest possible time frame
• Effectively plan, prioritize and execute everyday floor operations
• Strong problem-solving ability
• Ability to foresee and respond pro actively on the floor
• High energy and resilience level
• Ability to coordinate & liaison with various support functions / departments to facilitate service delivery with Operations
• Self initiated, drive and zeal for continuous improvement
• Ability to lead and work in a cross-cultural environment
• Knowledge of the function, process and systems
• Ability to handle escalations, Client Interactions, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Any other essential function that may occur from time to time as directed by the Supervisor.

Education Requirements

• CA/MBA with accounting background and specialization in finance is required.
• An eye for intermediate accounting and analytical skills to analyze requirement and set proactive approach
• Candidate from financial service or insurance industry will be preferred.

Work Experience Requirements

• 4-5 years (CA) & 6-8 years (MBA) of total experience (minimum 4-5 years in Accounting, Reporting & Analytics)

Knowledge and skills (general and technical)

• Sound knowledge of financial statement preparation and disclosures.
• Relevant systems knowledge (MS Office, MS Excel, PS Ledger, OACS, CUBUS, EPBCS, Cognos, Etc.)
• Ensure that the assigned targets are met in accordance with SLA and Internal standards.
• Requires a high degree of professionalism, sound judgment and discretion in communications with internal and external parties.
• Ability to handle multiple tasks, prioritize, solve problems and ability to meet deadlines are required.
• Must be able to work with multiple departments in the compilation of data and the reporting of financial information.
• Strong Analytical skills.
• Conflict resolution skills.
• Coaching and Feedback ability.
• Good written and verbal communication, proficiency in English language.
• Strong analytical, communication, and interpersonal skills
• Excellent attention to detail