Be a market expert (commercial managers are the customer interface) Ensure speed to market for commercial Cargo contribution budget for assigned sectors Achieving market share objectives and partnering with other departments to support growth opportunities Drive alignment of short-term pricing and sales strategies with commercial Set Port Pair / Equipment type level hurdle rates for commercial Set and monitor discount from tariff levels Manage cargo and commodity mix from all commercial regions Facilitate non-standard quotation requests
Reporting Prepare annual budgets, quarterly forecasts, and monthly accounts for cargo contribution across sectors Analyse trends, market profile and competition changes. Prepare and lead quarterly business reviews with input from key stakeholders
People Management Work with internal colleagues and peers to lift organisation s knowledge of the market (trends, competition, customer understanding) and to bring innovations to the market Lead employees to meet the organisations expectations for productivity, quality, and goal accomplishment. Provide oversight and direction to the employees in the team in accordance with the organisations policies and procedures.
Plan staffing levels and work with Human Resources to recruit, interview, select, hire, and employ the right people within budgetary guidelines. Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Consciously create an engaging workplace culture that emphasizes the identified mission, vision, guiding principles, and values of the organisation. Lead employees using a performance management and development process including goal setting, feedback, and performance development planning. Empower employees to take responsibility for their jobs and goals. Delegate responsibility, drive accountability and provide regular feedback for continuous improvement. Manage and maintain effective employee work schedules including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime scheduling. Maintain two-way transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication. Deliver key people related activities in conjunction with HR that will lead to the enhanced engagement and retention of team members.
Crisis Management Make every effort to be aware of and understand your role in the event of a crisis. Make every effort to attend any relevant training, simulations and or meetings relating to Crisis Management. Perform your role as best as possible in a calm and collaborative manner in line with the relevant policy and procedures in the event of a Crisis. Provide input and feedback towards the ongoing improvement of the Crisis Management framework and procedure.