Practice Head - CRM & MS Dynamics

Role Overview
We are seeking a dynamic Practice Head - CRM & MS Dynamics to lead and scale our
Microsoft CRM practice. This strategic leadership role is focused on establishing a profitable
practice by leveraging your industry expertise, leadership acumen, and ability to onboard a
team and client portfolio.
As a key leader, you will drive business growth, oversee end-to-end CRM implementation
projects, and lead a high-performing team to deliver transformative solutions for our clients in
industries such as BFSI, healthcare, retail, manufacturing, and travel.
Key Responsibilities
1. Practice Development
a. Establish and grow the MS Dynamics CRM practice by bringing in a skilled
team and acquiring new client accounts.
b. Define practice strategy, including service offerings, go-to-market plans, and
delivery excellence.
2. Team Leadership
a. Onboard and manage a team of at least 10 professionals, ranging from
technical to strategic roles.
b. Build a strong team culture focused on collaboration, innovation, and high
performance.

3. Client Acquisition & Management
a. Leverage industry networks to onboard new clients, particularly in the Indian
market.
b. Strengthen relationships with key stakeholders, ensuring client satisfaction
and retention.
4. Profit & Loss Ownership
a. Manage the practice s financial health, including budgeting, forecasting, and
ensuring revenue growth.
b. Deliver on revenue and profitability targets while maintaining operational
efficiency.
5. Strategic Leadership
a. Represent the organization as a thought leader in CRM implementation,
contributing to industry forums and discussions.
b. Identify market trends and innovate service offerings to stay competitive.

Required Skills & Experience
Minimum 15 years of experience in CRM implementation, with deep expertise in
Microsoft Dynamics CRM.
Proven ability to manage P&L, drive revenue growth, and scale business operations
successfully.
Strong networks and client relationships in Indian markets across industries such as
BFSI, healthcare, and retail.

Demonstrated experience in building and leading teams of 50+ professionals.
Technical proficiency in Microsoft CRM, with a strong understanding of integrations
and implementation practices.
Exceptional leadership and strategic thinking capabilities, aligning business goals
with organizational objectives.
Proven track record in client acquisition and building long-term business
partnerships.
Excellent communication, relationship-building, and problem-solving skills.
Key Attributes
Entrepreneurial mindset with a passion for building and scaling practices.
Exceptional interpersonal and communication skills.
High adaptability and problem-solving abilities in dynamic environments.