Customer Support Executive/Senior Customer Support Executive

Experience: 0 to 2 Years (L1/L2)

Primary Skills:

• Excellent Communication skills, Good computer knowledge (preferably in MS Office),
• Intermediate typing skills

Roles & Responsibilities

• To converse with all our clients across the globe using the highest standard of English
• To achieve KPI and targets set by Team Manager
• To ensure that each customer receives a high quality experience of professional service thus achieving your call quality targets
• To ensure that all necessary administrative work is completed accurately and promptly on each call thus achieving your error rate target.
• To ensure that you always aim to exceed set targets on projects converting as many dials into verifiedss
• To maximize productive phone time while working in the call centre, through achieving a calls per productive hour target
• To maximize productive phone time while working in the call centre, through achieving verified calls per productive hour target (certain projects)
• To apply your skills with the enthusiasm needed to achieve the above targets
• To apply your skills when necessary to bring the product to life to the client and promote the benefits of the project
• Understand and work towards the Call Centre and Merits business objectives

Job Description Customer Support Executive

• To support your team at all times in order to achieve team targets by demonstrating the appropriate interpersonal behaviors
• To ensure you meet the schedule adherence target by being available to make/take calls when expected

Qualification

• Minimum Qualification UG and above (Non Engineering Graduates only)
• Shift Timings: Rotational shift: Morning 6:30 AM (WFH), Afternoon 2 PM and 2.30 PM (WFO), Evening 4 PM and 7 PM (WFH). Shift will be allocated based on interview screening and work load.
• Notice Period: Should be able to Join by Jan 3rd, 2025
• Mandatory Skill: Excellent verbal and written communication; communication; should be able to work in rotational shifts.