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Merck

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4.3

based on 299 Reviews

63 Merck Jobs

Specialist Quality Services

Merck Life Science

4.3

based on 299 Reviews

2-6 years

Bangalore / Bengaluru

1 vacancy

Specialist Quality Services

Merck

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Customer Service SFDC Pharmaceutical Service Quality

Job Description

Responsibilities; Customer Inquiry and Knowledge Services:

A career at our company is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works, and plays through next generation advancements in healthcare, life science and performance materials

For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others

Your Role

As part of a global team, you will be the second level contact to support our commercial organizations/customer facing functions with quality regulatory knowledge for our global Life Science product portfolio

What You Do

You will assist and advise our customers on quality and regulatory topics such as but not limited to providing consultative services and documentation support

You will interact with various internal functions (e g Quality, Regulatory, Business) to come up with resolution to address our customersQuality (Q) Regulatory (R) related inquiries

Being the interface between customers and our internal functions, you will give advice to our customers as well as our internal stakeholders, explain complex topics including to non-experts and support the development of market leading solutions

Create/Continue to improve our digital solutions and workflows with aim to achieve better customer satisfaction

As a Subject Matter Expert for a specific group of product portfolio and/or Quality/Regulatory topic, you will drive the continuous improvements and implementation of digital workflows to improve our service level support

Who You Are

Masters Degree in Life Sciences, Chemistry, Biology, or equivalent

Minimum 4 years professional working experience in a customer service-oriented environment in Life Science, Biotechnology, or related industry

Good understanding of quality regulatory guidelines is a plus especially for pharmaceutical raw materials (e g Excipient API)

Digital savvy in using digital tools are necessary and important in daily work

Proficiency in using relevant software applications such as SFDC, SAP Microsoft 365

Act as a voice of our customers by advocating the importance to support when necessary and work with relevant stakeholders to find feasible solutions to resolve challenges faced

Excellent interpersonal skills, collaborative and customer centric

Highly motivated, analytical and meticulous with attention to prioritize incoming tasks

Highly reliable who is able to work independently and as a team player

Global mindset and willing to attend global calls outside office hours (e g night calls)

APAC regional exposure experience will be an added advantage

Employment Type: Full Time, Permanent

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What people at Merck are saying

5.0

Rating based on 1 Quality Specialist review

Anonymous · Other in Pune

Likes

1. Excellent Work Culture 2. Amazing Benefits 3. Work from Home 4. Trainings & Development 5. Compensation is very good. 6. Management is very supportive.