filter salaries All Filters

42 Merchant Onboarding Jobs

Service Manager- Startup Business

4-8 years

Gurgaon / Gurugram

1 vacancy

Service Manager- Startup Business

IndusInd Bank

posted 3d ago

Job Description

Role Summary:


An exciting opportunity for a dynamic professional to drive startup business growth at a leading bank. The Service Manager will be responsible for managing end-to-end service delivery for startups, ensuring seamless onboarding, superior client experience, and driving engagement through 360-degree banking solutions.

Key Responsibilities:


Startup Onboarding and Activation-

  • Manage end-to-end onboarding for startups, ensuring activation
  • Drive adoption of digital platforms (Web/App) and debit card activation


Customer Engagement and Service Excellence-

  • Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT.
  • Proactively gather feedback to drive NPS improvement and enhance client satisfaction.

360-Degree Solution-


  • Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products.


Analytical and Process Improvement-

  • Utilize data insights to monitor service quality and identify areas for process optimization.


Key Requirements:

  • Graduate/Post-Graduate from a Tier-1/Tier-2 college with preference for business/finance backgrounds.
  • 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem.
  • Strong understanding of banking products and processes.
  • Strong understanding of the startup ecosystem, with the ability to build impactful alliances.
  • Excellent communication, problem-solving and client relationship management skills.
  • Proficiency in MS Office (Excel) for presentations and reporting.
  • Energetic, detail-oriented and committed to delivering excellent service.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Manager roles with real interview advice

What people at IndusInd Bank are saying

3.1
 Rating based on 9 Service Manager reviews

Likes

Because home town city

Dislikes

No Growth prospect overchere

  • Salary - Bad
  • +6 more
Read 9 Service Manager reviews

Service Manager salary at IndusInd Bank

reported by 78 employees with 2-7 years exp.
Lock Unlock
₹3 L/yr - ₹6 L/yr
46% less than the average Service Manager Salary in India
View more details

Compare IndusInd Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

Yes Bank

3.7
Compare

Federal Bank

3.9
Compare

RBL Bank

3.6
Compare

IDFC FIRST Bank

3.9
Compare

Bandhan Bank

3.7
Compare

DCB Bank

3.7
Compare

AU Small Finance Bank

4.2
Compare

Jana Small Finance Bank

3.8
Compare

Equitas Small Finance Bank

4.5
Compare

Ujjivan Small Finance Bank

4.1
Compare

Standard Chartered

3.7
Compare

Deutsche Bank

3.9
Compare

Bank of America

4.2
Compare

NatWest Group

4.0
Compare

Barclays

3.8
Compare

Bank of Baroda

3.6
Compare

Similar Jobs for you

Merchant at BonusHub Digital Solutions Pvt. Ltd.

Delhi/Ncr, Mumbai + 1

8-13 Yrs

₹ 8-16 LPA

City Sales Manager at Paytm

Meerut

8-12 Yrs

₹ 13-18 LPA

Assistant Manager at Bob Card

Goregaon

5-10 Yrs

₹ 12-18 LPA

Sales Leader at PhonePe

Bangalore / Bengaluru

6-10 Yrs

₹ 8-12 LPA

Enterprise Solution Manager at Pine Labs

Mumbai

5-10 Yrs

₹ 6-12 LPA

Enterprise Solution Manager at Pine Labs

Kolkata, Patna

5-10 Yrs

₹ 6-12 LPA

Enterprise Solution Manager at Pine Labs

Mumbai

5-10 Yrs

₹ 6-12 LPA

Product Manager at Tree House

Remote

3-7 Yrs

₹ 8-12 LPA

Senior Software Engineer at Virtusa

Thane, Chennai

4-7 Yrs

₹ 15-15 LPA

Managerial at Indira Securities Pvt. Ltd

Indore

5-10 Yrs

₹ 7-12 LPA

4-8 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

8-12 Yrs

₹ 13 - 18L/yr

Meerut

1d ago·via naukri.com

0-5 Yrs

₹ 2.75 - 5L/yr

Bangalore Rural, Bangalore / Bengaluru, Ramanagara

30d ago·via naukri.com

2-6 Yrs

₹ 2.5 - 6L/yr

Navi Mumbai, Pune, Mumbai

2d ago·via naukri.com

5-10 Yrs

₹ 6 - 12L/yr

Mumbai

3d ago·via naukri.com

4-9 Yrs

Solan, Hamirpur

16d ago·via naukri.com

4-9 Yrs

Rohtak, Jind, Yamunanagar

16d ago·via naukri.com

4-9 Yrs

Doda, Rajouri, Kathua

16d ago·via naukri.com

4-9 Yrs

Mohali, Patiala, Amritsar

16d ago·via naukri.com

10-15 Yrs

Pune

8d ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Browse jobs

Discover jobs you love

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent