CRM Manager- Goa

We are seeking a highly efficient and experienced Customer Relations Manager with a strong background in real estate. The ideal candidate should have a minimum of 5 years of experience in the real estate industry and possess a postgraduate degree. The primary responsibility of this role is to manage customer relations, ensuring all queries are addressed promptly and efficiently. The candidate should have no interest in sales but be highly skilled in technical aspects such as ATS registration, raising demands, GST processes, and RERA law.

Key Responsibilities:

- *Customer Interaction:*

- Respond to customer queries via email, WhatsApp, or phone calls efficiently and promptly.

- Maintain a high level of customer satisfaction by providing timely and accurate information.

- *Technical Knowledge:*

- Handle ATS (Agreement to Sale) registrations accurately.

- Raise demands and forward GST information to the accounts department.

- Ensure compliance with RERA (Real Estate Regulatory Authority) laws and regulations.

- *Financial Management:*

- Efficiently manage and collect payments from customers.

- Liaise with the accounts department to ensure smooth financial operations.

- *Communication:*

- Maintain clear and professional communication with customers at all times.

- Provide detailed updates and reports to the management team as required.

- *Compliance and Regulation:*

- Stay updated with the latest developments in RERA laws and ensure all activities comply with these regulations.

- Address and resolve any regulatory issues that arise.

Qualifications and Skills:

- Postgraduate degree from a recognized institution.

- Minimum 5 years of experience in the real estate sector.

- Strong knowledge of ATS registration processes and demand raising.

- Proficient understanding of GST regulations as applicable to real estate.

- In-depth knowledge of RERA laws and regulations.

- Excellent communication skills (verbal and written).

- High efficiency in managing and resolving customer queries.

- Proven track record in effective payment collection.

- Ability to work independently and handle multiple tasks simultaneously.

- Strong organizational and time-management skills.