Associate Vice President - Product - BFSI/NBFC (8-20 yrs)

Associate Vice President - Product - BFSI/NBFC

Key highlights of the role are listed below (purely indicative and not limiting):

- End-to-end management of existing & new Co-branded products

- Responsible for identifying & managing prospective CBP (cobrand partners)

- Deliver targeted profitability through efficient design and management of product features, fees and charges

- Deliver customer engagement metrics including activation, frequency of usage, cross-sell of other products and value-added services etc.

- Responsible for managing complete customer lifecycle.

- Ensure customer friendly and industry benchmarked acquisition and early engagement process including Application Turn Around Time (TAT), Product Feature Delivery, Customer Service Response Time etc.

- Ensure compliance with regulatory and industry requirements at all times

- Managing all stakeholders including Sales, Marketing, Operations, Customer Service, Finance, IT, Risk and Collections

- Managing relationships with cobrand partners and card schemes viz. Visa, Mastercard and NPCI

Applicants should possess the following attributes:

- Exposure to Credit Card technology/management software's like Vision Plus, Onboarding service providers.

- Understanding of Indian Credit Card Industry and Regulations governing it

- Data and analytics orientation to interpret data and take necessary action

- Experience of working in cross-functional teams

- Interpersonal skills required to manage internal and external stakeholders