Support and Implementation Analyst

Role & responsibilities

We are looking for a skilled and dedicated Implementation and Support Specialist to join our

team in supporting our Web-based EHR system. The ideal candidate will be responsible for:

1. Configuring the EHR according to the clinics requirement.

2. Organize training sessions for the end users.

3. Providing support to ensure smooth operation of the clinics post implementation.

4. Document and track each and every activity of clients.

Preferred candidate profile

Technical Proficiency: Strong understanding of EHR software, healthcare, IT systems,

Medical billing, and healthcare workflows.

• On-Site Requirement: Must work full-time from the office; remote work is not permitted

for this role.

• Project Management: Ability to manage timelines, resources, and deliverables across

multiple stakeholders.

• Communication Skills: Must be fluent in English, with the ability to clearly understand

and confidently communicate technical information to the U.S.-based clients. Possess

strong interpersonal skills to build and maintain client relationships effectively.

• Commitment to Long-Term Growth: Candidates should be open to a minimum

commitment of 3 years to ensure continuity and maximize the training investment.

• Problem-Solving Abilities: Strong troubleshooting and analytical skills to resolve

issues efficiently.

• Attention to Detail: Ensuring accuracy in data migration, system configuration and

testing.

• Availability for Flexible Shift: This role requires flexibility to work U.S. hours, including

night shifts, to provide timely support to our clients.

• Technical and Industry Knowledge:

○ Prior experience with U.S. healthcare billing and EHR systems is highly

preferable, though training will be provided for the right candidate.