Sr. executive/executive - CRM

Job Overview:

We are seeking a dedicated Account Manager - CRM to enhance client satisfaction through efficient claim processing, customer query resolution, and effective coordination. This role requires strong communication skills and the ability to collaborate with internal teams and external stakeholders to ensure smooth operations and an exceptional customer experience.

Key Responsibilities:

Client Servicing:

• Address and resolve customer queries within specified TAT (turnaround time) for seamless claim processing.
• Provide accurate and timely claim-related information to customers and agents.
• Coordinate with customers and agents to facilitate cashless claim settlements efficiently.
• Liaise with internal teams such as enrollment, account management, claims, investigation, and support teams to expedite claim resolutions.

Transactional Activities:

• Collaborate with the inward team for claim receipt and registration.
• Allocate newly registered claims to the processing team for prompt action.
• Partner with the enrollment team to register policies for cashless and reimbursement processes.
• Maintain coordination with regional agents and customers for claim settlements, including both cashless and reimbursement claims.
• Respond to incoming calls and emails from customers, agents, and internal stakeholders.
• Track and monitor customer queries, ensuring claims are resolved efficiently, with proper follow-ups.
• Work with the cashless/pre-authorization team to ensure cashless approvals are granted within TAT.
• Clearly explain claim status, query letters, and settlement details to customers and agents.

Key Skills and Competencies:

• Strong knowledge of insurance claim processes (cashless and reimbursement).
• Proficiency in coordinating with multiple stakeholders.
• Excellent communication skills in both general and corporate English.
• Customer-centric mindset with the ability to handle queries professionally.
• Organizational skills to track, monitor, and resolve claims effectively.

What We're Looking For:

• Strong communication and interpersonal skills.
• Ability to manage multiple stakeholders and priorities.
• Proficiency in claims management and customer relationship processes.
• Detail-oriented with excellent problem-solving abilities.

Contact Details:

📩 Email: kishan.dwivedi@mediassist.in

📞 Phone:9795919025