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Team Leader-Customer Relationship Management
4-6 years
₹ 4 - 5.5L/yr
Bangalore / Bengaluru
5 vacancies
Team Leader-Customer Relationship Management
Medi Assist India
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates.
Non voice coordinator
- Respond to queries from the employees of the corporate through e-mails.
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.
Voice coordinator
- Respond to queries from the employees of the corporate over Phone
- Maintain weekly reports on claims and queries and the TAT of the same
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.
Employment Type: Full Time, Permanent
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What people at Medi Assist India are saying
Rating based on 7 Customer Relationship Manager
reviews
Anonymous · BFSI, Investments & Trading
in Chandigarh
Salary credit on time rest nothing is likeable
- Work-life balance - Good
No appraisal, no motivation, neither push for learning skill, no R&R....no proper support from management
- Salary - Bad+5 more
Customer Relationship Manager salary at Medi Assist India
What Medi Assist India employees are saying about work life
Medi Assist India Benefits
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