Senior Product Manager, Admin and Core Platform Services

As a Senior Product Manager - Platform Administration, you will own and execute against a roadmap for Medallias administrative tools. Administrative tools enable our users to configure Medallia programs so they can listen to customers, learn from their signals, and act on those insights. The administrative suite is critical to ensuring our users can implement, manage, and expand their Medallia programs quickly and efficiently - a critical component to the value of our business.

You will lead efforts defining the product vision and requirements for the what, why, and how of our administrative suite. This includes managing and improving existing administrative tools, defining new tools and workflows, integrating the administrative tools for additional product areas, and ensuring administrative tools are accessible and translatable.

Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical and product management background who is passionate about defining and delivering solutions at scale.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

• Drive product strategy and improvement of our administrative suite as part of our Experience Platform.
• Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation.
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products.
• Lead the effort to internationalize our administrative suite into new languages to drive expansion in new markets.
• Work cross-functionally with sales, engineering, professional services, support, education, and documentation to drive the growth of our partner admin ecosystem.
• Validate features with users and other stakeholders across the business throughout the development cycle
  Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment.
• Identify and execute on opportunities to drive greater adoption of existing products.
• Deliver high quality products to the market and drive adoption across our customer base.
• Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated.

Minimum Qualifications

• Bachelor's Degree in business, engineering, or related field or equivalent experience.
• 5+ years of enterprise SaaS Product and/or Engineering management experience with B2B enterprise software
• Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers.
• Demonstrated experience driving cross-functional company initiatives across multiple departments and translating complex technical concepts to various audiences.
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners.

Preferred Qualifications

• 3+ years of direct and hands-on experience building enterprise software administration tools.
• Demonstrated success improving the efficiency and adoption of administrative tools among customer and partner admins.
• Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings.
• Experience with a Customer Experience Management Platform.