Software Engineering, Senior (Cloud Infra)

Design code and operate core backend software components to manage Infrastructure. Build automation to enable the cloud to be automatically maintainable. Code primarily using Golang, Python, Java Interface with application development teams to incorporate requirements Work closely with other engineering teams to eliminate technical debt. Troubleshoot complex problems that may span the full service stack. Deploy and update applications within our systems foundation (compute, storage, network, etc.) Operate our large scale Kubernetes Clusters in both Clouds and Colocation data centers. Proactively monitor and manage the availability of infrastructure and applications. Be a part of the Cloud Infrastructure team on-call rotation for escalations Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. The Role and Team As part of Medallia s Cloud Engineering Team, Core Infrastructure thrives on collaboration, mutual support, openness to new ideas, and solving problems at a deep, systemic level. This team is responsible for building and maintaining large distributed components that run Medallia s cloud. Our code serves millions of requests per second and does so with sub-second latency and fault tolerance. We handle everything from scale: compute, data storage, to synchronization and coordination of large server clusters, to providing a runtime environment for all Medallia s applications. We are looking for candidates who share a passion for tackling complexity and building platforms that can scale through multiple orders of magnitude. This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time. Responsibilities Design code and operate core backend software components to manage Infrastructure. Build automation to enable the cloud to be automatically maintainable. Code primarily using Golang, Python, Java Interface with application development teams to incorporate requirements Work closely with other engineering teams to eliminate technical debt. Troubleshoot complex problems that may span the full service stack. Deploy and update applications within our systems foundation (compute, storage, network, etc.) Operate our large scale Kubernetes Clusters in both Clouds and Colocation data centers. Proactively monitor and manage the availability of infrastructure and applications. Be a part of the Cloud Infrastructure team on-call rotation for escalations Qualifications 3+ years of software development experience in Python, Go, and/or Java. Strong understanding of the Linux operating system. Excellent verbal and written communication skills Proven ability to work collaboratively across and within teams. Experience with Docker containers Experience designing distributed systems is a plus. Experience operating a SaaS platform as an Ops or DevOps engineer is a plus. Experience with Postgres, AWS, K8s, Zookeeper, and Ceph is a plus. Preferred Qualifications Strong communication skills Experience with: Infrastructure as Code tools (Ansible, Terraform, CloudFormation, etc) At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. . For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.