Senior Product Manager, Mindful Scheduler

• Drive product strategy and delivery of the Mindful Scheduler application, as part of our overall contact center strategy, including front-end interfaces, admin applications and developer tools
• Define a feature group including managing product development processes, including betas, for the functionality of the feature group
• Develop detailed requirements, design and engineering estimates to formulate plans and timeline of delivery
• Manage product backlog and scrum team
• Provide leadership and guidance to engineering teams, and partners with Engineering leads/directors to manage functionality, achieve product KPIs and guide the design and implementation of solutions
• Define and own the 12+ month feature roadmap to drive priorities while considering both value creation and cost to create value
• Effectively work cross-functionally and collaboratively with peers in PM, Design, and Engineering to take products/features to market and drive success
• Partner cross-functionally with other teams such as senior leaders, sales, product marketing, and client delivery teams to ensure their objectives are met, inputs and feedback are considered, and plans communicated
• Participate in building a company culture of best practices and shared knowledge among colleagues and communities
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• Qualifications Minimum Qualifications Bachelors Degree in science, engineering or related quantitative field, or equivalent experience
• 5 years of product management experience leading strategic vision and delivering product roadmap
• Demonstrated experience building, launching, and scaling enterprise-grade solutions
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners
• Demonstrated experience driving cross-functional company initiatives across multiple departments

Preferred Qualifications

• 5+ years of direct and hands-on experience bringing enterprise products to the market
• Experience of the contact center technology market, including workforce optimization, interaction routing, and automation technology
• Experience of consumer-facing applications with millions of users
• Thought leadership, evangelizing, and public speaking experience
• Outstanding communication abilities, capable of translating complex technical concepts
• Experience with a Customer Experience Management Platform
• Experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers