Openshift & Openstack Platform Engineer (4-6 yrs)

Role : OpenShift & OpenStack Platform Engineer.

Responsibilities :

General :

- Work with technology partner(s) as required to open tickets, update tickets, resolve tickets

- Communicate with clients as required for updates/escalation and ticket closure upon resolution

- Handle all escalation to Level 3 - for clients or technology partner(s).

OpenShift :

- Provide Kubernetes expertise across multiple distributions, with a primary focus on Red Hat OpenShift.

- Use OpenShift command line (cli) and GUI/API to login and troubleshoot effected systems with OpenShift 3 and 4 +.

- Support and troubleshooting of OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking.

- Support storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends.

- Support and manage Kubernetes Operators and lifecycle management.

- Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling.

- Support OpenShift architecture and design, roles, and node types.

- Investigating OpenShift SDN/CNI network plugins, multi-homed hosts, and Kubernetes networking issues, including escalation to networking teams as required.

- Reviewing connected storage requirements, storage classes, CSI drivers and uses in the context of OpenShift, types, backends, and escalation to storage teams as required.

- Troubleshooting Kubernetes Operators and lifecycle management to support platform operational status.

- Leverage clients and OpenShift monitoring, and visibility systems as needed for problem validation, additional metrics.

- Develop and enhance existing automation, build additional code to enhance efficiency and processes.

OpenStack :

- Use OpenStack command line (cli) and GUI/API experience to login to effected systems with OpenStack 13 and 16 +.

- Support OpenStack architecture and design, roles, and node types.

- Support and troubleshoot OpenStack network plugins such as Juniper Contrail, hardware passthrough such as SR-IOV for networking and GPU.

- Support and resolve connected storage issues related to OpenStack types and backends, and escalation to storage teams as required.

- Work with Git/Source Code Management, pipelines, Ansible, and other automation tooling.

- Develop and enhance existing automation, build additional code to enhance efficiency and processes.

Qualifications :

- Experience in an operational role e.g. Linux Admin, DevOps Engineer, SRE, or Software Engineer supporting Production platforms.

- Experience with application/development team enablement and onboarding, support of application teams with an active user base; managed through a change management process Hands-on experience with enterprise Kubernetes distributions, RedHat OpenShift Container Platform is an asset.

- Experience with architecture, design, deployment or administration on any cloud container platform (e.g. OpenShift, EKS, AKS, GKE, Tanzu, Cloud Foundry, etc.

- OpenStack architecture, design, deployment, and operational management experience.

- Testing methodologies, CI/CD tooling experience (Jenkins, Tekton, etc.

- Demonstrate knowledge of cloud-native engineering and experience with developing/using CI/CD pipelines.

- Platform observability (Dynatrace, Datadog, Prometheus, Grafana), Alerting (PagerDuty, Healthwatch, Alertmanager).

- Experience with CLI and management tools such as oc, kubectl, Helm, openstack, etc.

- GitOps and workfows using Customize for declarative management of Kubernetes objects Infrastructure automation experience using Terraform or Ansible playbooks or equivalent automation tools.

- Experience with SCM Tools such as Git/Subversion/Gerrit.

- Bash/Shell scripting knowledge.