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17 Maxverbal Jobs

Business Analyst

Maxverbal

1-3 years

Bangalore / Bengaluru

1 vacancy

Business Analyst

Maxverbal

posted 2mon ago

Job Role Insights

Key skills for the job

Salesforce Operations Product Management Analytical Chemistry Data Mining CRM

+ 4 more

Job Description

Analyzereal-time and historical data on operational performance and customer experience

Generateand modify user dashboards; partner with development testing teams tocreate effective tools

Coordinatewith Salesforce administration Development teams to take ownership oftechnical delivery and escalate to relevant resources on roadblocks. -Technical leadership, setting best practices including integration andapplication development, deployment, testing (unit and systems), and iterativerefinement

Identifydrive continuous improvements in the CRM technology, to improve cost,quality, turnaround time, customer effort.

Participatein all aspects of CRM changes: requirements, design, user testing, and/or agilesprints.

Strongbusiness analysis and functional experience, including requirements gathering, and creating/deploying solutions to end users Preferred Qualifications

Understandbusiness requirements and translate them into functional and technicalrequirements and test scripts

Actas a single point of contact between the business and technical team

Enablefunctional delivery and be responsible for User Acceptance Testing (UAT)rollout

ReviewBusiness cycle reports (Weekly / Monthly / Quarterly / Yearly) to ensure the accuracy ofdata in reports in the HR Analytics (HRA) Tool

Ownthe design, development, and maintenance of ongoing metrics, reports, analyses,dashboards, etc. to drive key business decisions.

Makerecommendations for new metrics, techniques, and strategies to improve marketing campaign targeting and measurement in the future.

Definethe data elements and data structure that our team should leverage to enableanalytical capabilities for our product management and engineering teams

Enableeffective decision-making by retrieving and aggregating data from multiplesources and compiling it into a digestible and actionable format

EnsureKPIs are published and reviewed on a daily, weekly, and monthly basis and performanalysis on any behaviors/processes that could impact data integrity

Usedata mining, model building, and other analytical techniques to develop andmaintain customer/developer segmentation

Analyzecurrent delivery trends, provide recommendations, and execute on existing or newprograms and/or process improvements to drive productivity and improvedservice delivery.