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14 Maxverbal Jobs

JIRA Admin

Maxverbal

2-3 years

Coimbatore

1 vacancy

JIRA Admin

Maxverbal

posted 4mon ago

Job Role Insights

Key skills for the job

Computer Science SAP CO Automation Testing Information Technology Linux System Administration Javascript

+ 4 more

Job Description

JIRA Administration :
Set up, configure, and maintain JIRA projects , workflows, schemes, permissions, issue types, and screens.
Customize workflows based on team or project needs (e.g., statuses, transitions, conditions, validators, and post functions).
Maintain JIRA user accounts , roles, groups, and permissions to ensure secure and organized access.
Perform application and system administration tasks, including data backups and scheduled jobs .
Performance Monitoring and Troubleshooting :
Monitor system performance and troubleshoot any issues related to JIRA and add-ons.
Perform regular data backups and ensure JIRA system integrity.
Collaborate with Atlassian support for advanced troubleshooting and feature requests.
Compliance Security Management:
Ensure JIRA configurations comply with security protocols and regulatory requirements.
Manage user access controls, roles, and permissions to protect sensitive data and enforce organizational policies.
Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes for compliance purposes.
Customization and Configuration :
Create and maintain JIRA filters, dashboards , and reporting for various teams and stakeholders.
Implement custom fields, workflows, and automation to optimize JIRA usage.
Integrate JIRA with other systems and tools (e.g., Confluence, Bitbucket, Jenkins, Slack) as needed.
Knowledge of Service Level Agreements (SLAs) , setting targets, and monitoring performance based on response and resolution times.
Queues and Reports experience in setting up and optimizing queues, handling large volumes of service requests, and generating reports to measure ITSM performance.
Automating service desk processes, such as routing tickets to specific teams based on incident type or priorit