Customer Success

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams

It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn

DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI

Headquartered in Palo Alto, California, DevRev has offices in seven global locations

We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1

1 billion valuation

We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers

Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS

Job Description

We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies

The pace will be fast, and the impact will be eminently tangible

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform

Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs

We seek to deliver an unparalleled experience both within and outside the platform

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done

Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers

You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics

Objectives of this role will include:

Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc,) to increase product usage

Create customer onboarding plans to accelerate product adoption and expand usage

Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations

Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage

Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc,

Conduct data analysis about customers usage to share insights and drive decision-making

Close work with AI and generative technologies

Learn new tools and guide customers through critical workflows, e g

mapping before and after process flows

Ideal Candidate Qualifications:

Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience

Technical knowledge in software development, APIs and coding (e g

SQL) is also valued

Outstanding communication (written and verbal), with fluency in English

Comfort operating in a fast-paced, high-demand, global environment

Result oriented work-style, ability to get things done, and a learning mindset

Culture

The foundation of DevRev is its culture -our commitment to those who are hungry, humble, honest, and who act with heart

Our vision is to help build the earth’s most customer-centric companies

Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers

That is DevRev!