Customer Support Engineering

We are seeking a highly skilled Full Stack Developer with expertise in authentication/authorization concepts, API development, and web development to join our dynamic team.

Key Responsibilities:

• Understand and implement authentication/authorization concepts including PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC.
• Utilize logging, tracing, and monitoring tools to ensure system reliability and performance.
• Develop and maintain public HTTP APIs, handling rate limiting, paging, and HTTP errors.
• Develop backend services and APIs using Golang.
• Build and maintain frontend applications using JavaScript and TypeScript.
• Triage bugs and feature requests, maintaining constant communication with customers.
• Analyze trends, test, and train the DevRev bot regularly.
• Educate and empower DevRev users, acting as a technical expert.
• Build and maintain relationships with customers, being the customer champion.
• Collaborate with product and engineering teams on customer requirements.
• Write customizations using ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, and Golang.
• Collaborate with cross-functional teams like Sales, Customer Success, Product, Engineering, and Bots Engineering.

Qualifications:

• BE/B Tech or equivalent educational or professional experience.
• Understand and implement authentication/authorization concepts including PAT, API tokens, SAML, DAC, MAC, RBAC, and ABAC.
• Utilize logging, tracing, and monitoring tools to ensure system reliability and performance.
• Comfortable having technical conversations with both technical and non-technical people.
• Strong problem-solving skills around technical, product, and business questions.
• Excellent English communication skills, both verbal and written.
• Collaborative and team-oriented.

Preferred Skills:

• Experience with authentication/authorization concepts.
• Familiarity with logging, tracing, and monitoring tools.
• Understanding of public HTTP APIs and their development.
• Flexibility to work in morning and afternoon shifts.
• Strong customer focus and ability to build and maintain relationships.