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Deputy Manager - Operations
Max Life Insurance
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Daily WIP management (governance calls)
- Weekly/Fort-nightly Governance calls/Meetings
- Monthly FWG with Bank and Distribution
- Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
- >87% M0 issuance and 94% M2 Issuance
- 100% Customer Service and complaint resolution within TAT
- Bank Partner, Customer satisfaction score-top 2 boxes with more than 80%
- Customer retention and reduction in leakage (less than 6 % pre and post)
- Trainings to MLI Distribution team on ops processes and policies
- Meet the renewal / persistency targets
- Meet the Surrender retention targets
- Audit ratings of 2 or above in all internal audits
- A Graduate/MBA
- Experience of 5-8 years plus in operations or customer services in a financial services industry.
- Good communication skills
- Customer centric approach
- Process documentation and systems approach
- Previous experience preferably in relationship management and cross functional engagement
- Computer skills in using databases and office management software including spreadsheets/presentation skills.
Employment Type: Full Time, Permanent
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What people at Max Life Insurance are saying
Rating based on 11 Deputy Manager Operations
reviews
Anonymous · Other
in Gurgaon / Gurugram
Work life balance, collaboration
- Skill development - Good
Compensation is not so great, favouritism is there
Deputy Manager Operations salary at Max Life Insurance
What Max Life Insurance employees are saying about work life
Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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