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Executive - Customer Engagement
Max Life Insurance
posted 7hr ago
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Flexible timing
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Job Description
- Responsibilities Managing office administration assets and upkeep of the same
- Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender
- Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues
- Audit Rating Measure of Success Service to Delight- 3Days Customer Engagement - 70% Surrender Retention - 68% NPS-85 100% Banking with 24 hours
- Vendor payment TAT should be
Employment Type: Full Time, Permanent
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Max Life Insurance Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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