PCC / PCE - Front Office

Roles and Responsibilities

Greetings!

Checkout this opportunity in one of the leading healthcare chains in India.

We at Max Healthcare are looking for PCC / PCE - Front Office like you, for one of the position in Max healthcare Vaishali.

Please find below few key pointers of the role for your reference, This opportunity will offer you in-depth industry exposure.

JOB PURPOSE : -

To efficiently handle Registration, Billing, and Queries for patients and generate a caring and patient centric atmosphere in the Front Office.

KEY RESPONSIBILITIES:-

Patient / Customer Care:

• To manage the Total Customer Experience Questionnaire process & follow through customer requests.

Job Knowledge:

• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.

Process Orientation/Documentation:

• To efficiently handle appointment, admission and discharge of patients.
• To ensure timely invoice generation with accuracy.
• To accurately share Cash/ Credit/ Corporate billing and discount information with customers & achieve high levels of customer satisfaction at each interaction.
• To ensure timely registrations & timely report delivery.
• To ensure timely submission of deposited cash/cheque/drafts/ credit slips to Finance.

People Orientation:

• To maintain and contribute to cordial inter and intra team relations.

Cost & Revenue:

To effectively utilize Hospital Information System, EPABX system and other software provided.

Discipline:

To be well groomed, punctual & adhere to company policies and practices.

JOB REQUIREMENTS

Minimum Qualifications :- Graduate / Post Graduate (in Hospital Management)

Experience :- More than 1 to 5 years experience; preferably with 1 year or more, of service industry / Healthcare experience.

Regards,

Sujeet Sinha