Floor Manager-Centre Head || Outbound Telesales || Mysore

Role & responsibilities

• Manage a team of telesales
• Empanelment with new Vendor to increase the sales and generate the revenue
• To ensure that conversion targets are met on a monthly basis
• To be responsible for the management of direct reports, one to one reviews and performance reviews
• Responsible for sales targets through Inbound and outbound sales
• To work closely with the marketing and product team to ensure maximization of inbound and outbound leads
• Using analytics to drive the efficiency and profitability of the unit
• Creating strategic road map and setting goals and milestones for telesales team
• Ensuring Issuance targets are met for the channel & team
• Monitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever required
• Coordination with Business stake holders
• Providing guidance & direction to the Team Members
• Prepare reports on Sales performance & Productivity
• Create strong compliance & control environment
• Exploring Xsell & Upsell strategeies
• Ensuring lead optimization
• Ensure optimal utilization of Dialer strategies
• Bridging the gaps & disconnects in system and work towards process improvement
• Training Agents on New Initiatives

Preferred candidate profile

• Any Graduate / MBA/PGDM
• High analytical proficiency • Outbound Telesales Team handling experience
• Pro-active approach in issue resolution
• Good communication and Presentation skills
• Large BPO/ Telesales set up experience would be an added advantage
• Leading Change & Strategic Thinking
• Personal credibility & effectiveness • Coaching & developing talent
• Customer Focus and strong interpersonal skills
• 8-12 years + experience in handling 50+ team strength in outbound campaigns. (Sales / collections)
• Control Attrition for the team
• Drive productivity per advisor
• Constantly improve of conversion of leads
• Employee motivation & engagement • Control the Loss ratio for the channel
• Control Cancellations

Eligible Applicants can reach out at

E mail: Jeevan.n@nivabupa.com

Mob: +91-8970816362