Vice President - Trade Finance Operations - Bank (14-29 yrs)

Location- Mumbai

Job Purpose

- Functional responsibility of Trade Centre.

- Escalation/resolution of customer issues/complaints.

- Adherence to TAT norms.

- Customer calling and feedback.

- Liaison with RMs, Treasury and Customers regarding trade finance activities

- Promoting the Digital Initiatives of the Bank including TON.

- Any other operations time to time entrusted by higher authorities

Job Responsibilities(JR) :

- Ensuring Day to Day activities are done

- TO ensure that day to day activities to transaction processing are done.

- Requires floor management based on volumes in different units, vis- vis staff allocation.

- Ensure that all identified control points are checked.

- Ensure error free transaction processing flow, within agreed Turnaround time. Customer complaints are addressed in priority.

- Transactional exceptions are adequately approved as per Bank policy.

- Daily reports are checked to ensure controls are maintained.

Customer Interaction

- Customer visits - both existing and new are visited for their Trade requirements along with the Business RM's.

- Visit to CPUT and different regions for standardization of processes, coordination among the Business requirement and the deliverance of the operations are monitored.

- To meet different business units across pan-India to be a support system for business for faster resolution of cases.

Process Review and Automation

- Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end.

- The objective is to improve the service deliverance time and score over the competitors.

- Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.

Interaction with RBI Auditors & Statutory Auditors.

- Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region.

- To ensure that all documents as requested is made available to them for their scrutiny and verification.

- Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and are complying with all the statutory requirements.

Current account transactions

- To ensure cases are checked with respect to FEMA regulations

- To help and support branches, business and customer with FEMA clarifications

- To co-ordinate and interact with Regulators for relevant approvals and clarifications

- To circulate the status and information to pan-India TF branches for all capital account transactions

- To maintain centralized data of all capital account transactions

- To develop software applications to enter all capital account transactions for easy maintenance of the records

Educational Qualifications (examples listed below) Key Skills(examples listed below)

- Full time MBA /CA

- Banking Product & Process Knowledge

- Regulatory Knowledge

- Planning and Organizing Skills

- Communication

- Knowledge of Competition & Current trends in financial Industry.

Experience Required (examples listed below):

- Minimum experience in years - min 15

- Banking industry only

- knowledge & working experience of Exports/Imports, BG, LC, Inward Remittances is mandatory